Frequently Asked Questions

Yes, we have experience handling billing for various medical specialties, from radiology to orthopedics.

Reporting and communications will vary depending on practice preference. We can provide quarterly, monthly, or even weekly reporting. We can also customize our reporting based on your practice goals. 

Regarding communications, each client is assigned a dedicated team who can answer questions and concerns as they arise. You can also contact Marco Esposito, our CEO and founder, at any time for a request or question about your service.

Yes, we can handle patient communications regarding billing if a client requests. As a representative of your practice, our staff will always maintain the highest level of professionalism and compassion when speaking with your patients about billing.

No, we are not a collection agency but partner with a collection agency to handle delinquent accounts. This is not a mandatory service, and we can discuss options with you on how to approach this part of the revenue cycle. Please contact us if you have questions about patient billing, payment plans, and collections.

Yes, we can handle your practice’s billing now and scale with your practice as it evolves. We like to tell our clients that practice size doesn’t necessarily matter. We are concerned about volume. 

Before submitting a proposal, we will collect all necessary information to calculate the level of service you need to optimize your revenue cycle. We always tailor a team to our client’s needs and have never turned down a client due to volume or size.

Yes, we are a national medical billing company. Although we are headquartered in the Philadelphia Metropolitan Area, we serve clients nationwide. Our representatives are available to meet with your team in person, over the phone, or through video conferencing whenever and wherever you need us.

After agreeing to the proposal and signing the contract, we can typically get started in as little as two weeks or longer, depending on the client’s timeline. In the transition phase, we will request access to EMRs, portals, and other appropriate access we need to commence service. We will also assign staff and familiarize ourselves with your practice so we are prepared and ready to go as soon as possible.

We pride ourselves on helping our clients maximize their revenue. If clients have existing AR that they want to be resolved, we are happy to assist them in this process. During our transition period, we can review your current AR to help you determine what is worth pursuing.